Digital session credits purchased through SIGMASHIFT.NET are NON-REFUNDABLE upon rendering. Once a mediation session, analysis module, or any AI-powered service has been initiated, services are considered fully rendered and credit value cannot be recovered. This applies to all credit tiers and session types.
Digital session credits expire 12 months from the purchase date. Unused credits are automatically purged from user accounts upon expiration. No refund or credit extension is provided for expired balances. Users are responsible for tracking credit usage and expiration dates.
If a session terminates due to technical failure (network outage, server error, session crash) before completion, users may request ONE session restart credit within 7 days. Subsequent failures do not qualify for credit replacement. This is at SIGMASHIFT.NET's sole discretion.
If you believe you were charged in error (duplicate charge, unauthorized transaction), contact support@sigmashift.net with transaction ID and date within 30 days. We will investigate and provide resolution. Refunds for verified erroneous charges are processed within 14 business days via original payment method.
Filing a chargeback with your payment provider without first contacting SIGMASHIFT.NET support constitutes a violation of our terms. Accounts associated with chargebacks are permanently terminated. Credits are forfeited and legal action may be pursued to recover chargeback fees.
Upon account termination (voluntary or by SIGMASHIFT.NET), all remaining credits are forfeited and deleted. No refund is issued. Users may request data export of historical session records in accordance with privacy policy before deletion.
All refund requests, exceptions, and billing inquiries must be directed to: support@sigmashift.net
Include transaction details, reason for dispute, and supporting documentation. Response time: 5-10 business days. Requests submitted after 30 days from transaction date are not eligible for consideration.